Cancellation, Return & Refund Policy

At Oasis Communications Private Limited, we aim to provide professional, reliable, and high-quality business communication services. This policy explains our terms regarding cancellations, returns, and refunds.

1. Cancellation of Services

Clients may request cancellation of services by contacting Oasis Communications in writing using the contact information provided at the end of this policy.

Cancellation terms may vary depending on the service purchased and any separate proposal, quotation, or service agreement between Oasis Communications and the client.

2. Cancellation Before Services Begin

If a client requests cancellation before work has commenced, any eligible prepaid amount may be refunded after deducting applicable setup costs, administrative expenses, third-party charges, or other costs already incurred.

3. Cancellation After Services Begin

Once work has started, including campaign preparation, research, agent allocation, training, calling, lead generation, appointment setting, or other service activities, fees relating to services already performed are generally non-refundable.

Any remaining prepaid balance will be reviewed according to the applicable service agreement.

4. Returns

Oasis Communications primarily provides professional, digital, consulting, telemarketing, lead generation, and business communication services.

As a result, physical product returns generally do not apply to our services.

5. Refunds

Refund eligibility depends on the service purchased and the specific terms agreed upon between Oasis Communications and the client.

Approved refunds will generally be processed using the original payment method, subject to applicable payment-provider processing times.

6. Non-Refundable Costs

The following expenses may be non-refundable once incurred:

• Campaign setup fees
• Research and preparation costs
• Agent onboarding and training costs
• Services already performed
• Third-party software or platform charges
• Communication expenses
• Custom materials already created
• Other costs identified as non-refundable in a written agreement

7. Service Performance

Business results depend on multiple factors, including market conditions, customer demand, target audience, campaign quality, customer response, competition, pricing, and other factors outside our control.

Unless expressly guaranteed in writing, payment for our services does not guarantee a specific number of leads, appointments, sales, conversions, or revenue.

8. Refund Request Process

To request a cancellation or refund review, please contact us with the following information:

• Client or company name
• Invoice or transaction details
• Service purchased
• Date of purchase or service commencement
• Reason for the cancellation or refund request

9. Review of Refund Requests

All refund requests will be reviewed based on the applicable service agreement, work completed, expenses incurred, and the circumstances surrounding the request.

We will communicate the outcome of the review to the client within a reasonable period.

10. Policy Changes

Oasis Communications reserves the right to modify this policy when necessary. Any updates will be published on this page with a revised "Last Updated" date.

11. Contact Us

For cancellation or refund inquiries, please contact: